Hiring Caregivers
Choosing Companies
Searching Jobs
Nanny share - Family Match
We want to help you have a safe experience, so we monitor site interactions and do some member screening to promote a safe community. But we generally do not verify content members provide to us, such as their personal information and certifications, and we do not background check all caregviers. We rely on you to run the background checks offered through our site and follow this five-step process when hiring a caregiver.

1. Gather Your Candidates

Use these tools to make a list of candidates you think could be a good fit for your family, in terms of experience, skills and safety.

Read In-Depth Profiles Caregivers on Care.com can create in-depth profiles that include work experience, certifications and requirements. These profiles can help you identify caregivers who meet your needs.
Check Safety Verifications It's easy to check a caregiver's safety verifications. We put background checks, phone and email verifications and Facebook Connect status in one convenient place.
Confirm Phone & Email Info Before you contact caregivers, make sure they've verified their phone number and email address to help validate their identity.
Back to top »
2. Narrow Your List

Go beyond profiles. Use the tools and tips below to zero in on quality candidates.

Read Reviews See what other Care.com members think of your candidate. Each review includes a star rating and comments about the employer's experience with that caregiver.
Conduct Online & Third-Party Searches Perform your own independent search on candidates. Search the web for any news articles about them. Review state and local websites to obtain any relevant public information. And try to locate them on Facebook, LinkedIn, Twitter and other social networks.
Message Through Care.com Send messages through Care.com, instead of using your personal email. That way, you only share your contact information if and when you feel comfortable. Our monitored messaging system looks for offensive words and signs of spam, scams or other inappropriate content.
Back to top »
3. Interview Candidates

Take your time getting to know top candidates, before you decide whether they'd be a good fit. View their availability and set up phone calls, video chats and in-person interviews.

Conduct Phone/Video Interviews Conduct phone interviews with your top candidates to decide if you'd like to meet them. Not sure where to start? Try our list of sample questions and guidelines.
Interview Your Favorites in Person After talking on the phone, conduct face-to-face interviews.. Don't be afraid to ask tough questions, like the ones in our interview tips and question checklist.
Back to top »
4. Run a Background Check

Think you've found the one? Before hiring, take the time to look for information that wouldn't come up during an interview. We believe background checks are an important part of hiring, but they should not be your only source of information when deciding who to hire.

Check References Contact previous employers to learn more about your candidate's past work experience. Read our suggested reference questions for ideas on what to ask.
Run Criminal and Motor Vehicle Records checks Background checks can be an important part of the hiring process and help reveal a person's criminal and driving history. Care.com uses third party vendors to offer three different background checks that range in comprehensiveness. Learn more about the background check offerings available through Care.com.
Back to top »
5. Monitor Your Caregiver

Even if you've run thorough checks on a caregiver, things can change. It's always a good idea to monitor your caregiver on an ongoing basis.

Drop in Unexpectedly Show up unannounced to see your caregiver in action. This is the best way to see how your caregiver behaves when you're not there. It also tells them that you're plugged into what goes on with your family.
Do Regular Online Searches Look for any recent news articles about them. Frequently review their social media activity, including Facebook, Twitter and LinkedIn. Periodically review state and local websites and databases to obtain any public information relating to your caregiver.
Ask Neighbors for Feedback Let your neighbors know you've hired a new caregiver and ask them to keep any eye out. Check in with them to make sure your caregiver is meeting the expectations you've outlined.
Instincts You know your family better than anyone, and if something feels "off," there may be a reason. Keep open lines of communication with your caregiver and approach them with any concerns.
Back to top »
Looking for a day care center or other care business? Check out detailed business profiles, and follow our tips for narrowing choices, visiting top candidates and choosing the best option for your family.

Gather Information

Use these tools to make a list of care options you think could be a good fit for your family.

Read Reviews. Read reviews from other Care.com members. Each review includes a rating and comments on the family's experience with the business.
Conduct Online & Third-Party Searches Perform your own independent search on each business. Search the web for any news articles about them. Look them up on review websites to find out about their reputation. And try to locate them on Facebook, LinkedIn, Twitter and other social networks.
Check Licenses Make sure each business is up to date on all the necessary licensing. Licensing requirements vary by type of care and by state, but you can contact your state’s Department of Licensing to learn more about the guidelines and also to check licensing status.
Back to top »
Visit Each Business

An in-person visit helps you get a feel for a place that online research might not. Trust your eyes, ears and instincts.

Schedule a Visit Schedule a time to visit and meet the director and caregivers. Ask about employee training, certifications and the types of background checks they run. See if the rooms are clean. And make sure the staff is friendly and knowledgeable.
Pop in Unexpectedly Visit the facility several times before making a decision. Make a surprise visit to observe the staff and environment. And avoid businesses that won't let you come by unexpected.
Back to top »
Determine Your First Choices

Checking references and accreditations can help you find a business committed to providing quality care.

Check References Conduct reference checks on your top choices by talking to past and current clients. Would they recommend the business to a friend? Have they had any issues?
Confirm Accreditations Check to see if your first choice is accredited by industry-leading organizations. These organizations have higher than average standards, so if a business is accredited, it's a strong indicator that it's well run.
Back to top »
Work smarter and safer! Applying for a new job is exciting but your safety is important too. Here are some tips to help stay safe.

Protect Yourself Against Scams

If an offer sounds too good to be true, it usually is. Learn how to avoid common online scams below. For more detailed information read this article.

Send Messages Through Care.com Send messages through Care.com instead of using your personal email. That way, you only share your contact information if and when you feel comfortable. Our monitored messaging system looks for offensive words and signs of spam, scams or other inappropriate content. Care.com will never text you a job offer.
Be Wary of People Relocating Some potential employers may legitimately be moving and looking for a caregiver. But be careful. Watch out for messages from people who are "Moving to Your Area" or "Relocating". Delay accepting a job until you can have an in-person interview and don't accept any type of advance payment.
Avoid Complicated Payment Never accept a check, money card or money wire from an employer you haven't yet worked for or met in person. Only accept payment for the exact amount that you agreed on with your employer. Never wire or send money back to a potential employer.
Be Careful with Personal Information Be cautious of providing your social security number, credit card or bank account number to anyone. Care.com will only ask for your social security number when performing a background check. We'll only ask for your credit card if you sign up for premium services. The information will only be used in secure transactions, and Care.com will never call you for this information.
Back to top »
Do Your Due Diligence

The tips below can help protect your privacy and safety while you're looking for jobs.

Conduct Online & Third-Party Searches Perform your own independent search to help make sure you'd be comfortable working for someone. Search the web for news articles, review state and local websites, and try to find information on Facebook, LinkedIn, Twitter and other social networks.
Interview in Person It's always important to meet with the family or individual before you start working. Make sure your interview is in a public place, and ask to see an ID to confirm who you're meeting with. Never accept advance payment from a family or individual without meeting and interviewing with them.
Know Everyone in the Home If you'll be providing care in your employer's home, make sure to ask for the names of all the adults that have access to their residence. This will allow you to do your online and third-party searches and make sure you will be comfortable with everyone you'll be interacting with.
Get on the Same Page Define the scope of the position. Understand what your responsibilities will entail, and make sure you are comfortable with the assigned tasks. Write up a contract between yourself and your new employer to prevent any misunderstanding. Remember the time to ask questions is before the job starts!
Back to top »
Keep Safety Top of Mind

Once you've found a job it's important to know how to keep yourself safe.

Share Details with Friends and Family Inform a friend or family member of your plans, and when and where you are going. Make sure you have your cell phone charged, and with you at all times.
Transport Yourself to and from Work You need to be independent and in control of your own transportation.

Trust your Instincts If something does not feel right, trust your instincts and remove yourself from any uncomfortable situation immediately. If you arrive at the job, and it is not representative of what you signed up for, excuse yourself and leave the location immediately.
In the Unlikely Event of an Emergency Immediately call 911. Emergency situations include a recent threat of violence or sexual violence, recent act of violence or sexual violence or if your health or someone else's is in danger. For any other concerning or criminal behavior, we encourage you to call your local law enforcement.
Back to top »
Understand Your Rights and Responsibilities

As a household employee it's crucial to know and understand your rights. Here are some helpful resources to

Household Employee Rights Resource to help you understand your rights to be paid fairly, to have a written agreement with your employer and other basic rights as a household employee:
Emergency Resources You have a responsibility to keep yourself and those you are caring for safe. You should be aware of these resources in the unlikely event of an emergency:
Back to top »
When you're investigating a nanny share, you need to match with another family as well as with a caregiver. Here are some things to consider to help you make more informed decisions about the share arrangement.

Will you be a good fit?

Trade a few messages online first to make sure you're comfortable sharing your personal contact information. Do some online searches, including both Google and social media. Then, meet with interested families in person, perhaps more than once, so you can get a sense of who they are. You don't have to be best friends, but you do want their values and views on employing a nanny are compatible.

Back to top »
Do your schedules and parenting styles match?

Talk about your overall family calendar and what your ideal nanny coverage would be: what days and what hours during those days? How long do you envision the nanny share lasting? What if more children are added to one family or the other? What qualities do you most value in a nanny?

Back to top »
Who will host the nanny share?

You'll want to be familiar with the other family's home if that's where the caregiving will take place. Is the location convenient for you? Which parts of the home will the nanny and children have access to? Make sure to discuss things like babyproofing and the presence of or means of securing dangerous items as well as smoke and carbon monoxide detectors. Who else will be permitted to be present in the home during caregiving hours? Any pets or other allergy triggering things in play? Are there adequate insurance policies in place, such as worker's compensation?

Back to top »
What's your budget?

Nannies usually charge more for nanny shares than if they were working for just one family: how much are you willing to pay? You need to agree upon how much you will pay the nanny, as well as how you will pay her. There are many advantages to paying her legally, both for you and for her. How will you handle other shared expenditures such as food and diapers? Here are some helpful articles:

Back to top »
What else should we consider?

Don't skimp on the details: should the nanny have her own car to transport the kids or will you want her to use a family car? Will you offer holidays, sick days and vacation time? What type of issues would lead you to terminate a nanny? What communication method do you prefer: text, email, face-to-face? These are just some of the things to discuss as you meet with other families. For additional tips on screening potential caregivers, please visit the Hiring Caregiver section of the Safety Center.

Back to top »
Households everywhere are adopting smart technologies because the new levels of convenience and security they bring to our lives can't be beat! Care.com helps connect your smart tech with your care needs through its on the job guide for Google Assistant and certain premium subscriptions that include a gift of a Nest Indoor Cam or Google Home Mini. If you're using smart tech with your caregiver in your home, here are tips to do so wisely.

Learn more about using Care.com's on-the-job guide with the Google Assistant.

Protecting your privacy

If you decide to let your caregiver use your Google Home device, be aware that this will give her access to any other apps you may have enabled with Google Assistant. Review your enabled apps and use any extra security features they may offer to safeguard your data. Learn more about how to do this. If you use other smart devices, check out the security features of those and any third-party applications you've linked.

Back to top »
Know the laws in your state

Several states have laws to protect against unauthorized audio recordings. If you live in California, Connecticut, Delaware, Florida, Hawaii, Illinois, Louisiana, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Oregon, Pennsylvania or Washington, you must tell your nanny--and possibly get her written permission--when you are monitoring your home with a technology that can record audio (like a nanny cam, smart speakers, or smart home devices). If you don't, you could be at risk of illegal wiretapping, and any evidence of abuse or neglect you record could be inadmissible for legal proceedings. To stay on the safe side, research laws in your jurisdiction or consult with an attorney.

Back to top »
Respecting caregiver privacy

While you can monitor your home with a nanny cam, keep in mind that it's illegal to record your caregiver in areas of your home where privacy would reasonably be expected, like a bathroom, changing room, or bedroom set up specifically for the caregiver's use.

Also, make sure your caregiver understands that Google will store a log of her interactions with your Google Home device and that you'll be able to view those interactions.

Back to top »
Show and tell

  • Show your caregiver how to use the Google Assistant (or your smart device of choice) as a source of information while she's on the job.
  • Tell her in the event of a true emergency to call 911 using his or her phone (Google Home does not support 911 calls).
  • Show her where to find a back-up copy of important contacts in case of a power outage or device failure.

Back to top »