Sheila Lirio Marcelo
Founder, Chairwoman and CEO

Every day, in millions of households, families start their day and get ready to go to work. And when we go to work, that's when caregivers go to work in our homes - comforting, feeding, and taking care of our loved ones. At Care.com, it is our mission to help people find the care they need, and help caregivers find great employers who understand the importance of what they do.

Since our founding in 2006, safety and trust have been our core values. The tools, information, and resources here are designed to help families make good decisions when it comes to entrusting another person with the care of a loved one and to help caregivers make good decisions on where to work. The service was inspired by my own care challenges, when I found myself faced with caring for my children and my ailing father while trying to pursue my career. As fathers, mothers, daughters and sons, all of us at Care.com understand the challenges of finding great care and how important it can be when you find the right one. We use the service ourselves.

Hiring a caregiver is an incredibly important decision. It deserves attention, focus and research. Please take a few moments to read the information here and take advantage of the tools we provide. We've helped families make over 1.5 million matches with caregivers, and we're just getting started with creating innovative ways to solve complex care challenges. Here's more information about the steps we take to help our members make good hiring decisions.

A Commitment to Safety

Safety has been critically important to us since our founding more than 13 years ago and we're proud of the ongoing safety improvements we've made throughout our history. We're especially proud of the major advancement we announced in May 2019 when we introduced CareCheck, our enhanced safety protocol. CareCheck is a background check that includes:

  • Social Security Number trace
  • National Sex Offender Public Website search
  • Multi-jurisdictional criminal database search
  • Federal and county criminal records search

CareCheck launched in July 2019 and, today, caregivers enrolling on Care.com are subject to this new vetting standard. There are millions of caregivers who joined Care.com before CareCheck launched and it will take some time for us to complete the rollout of this program to all caregivers. We appreciate your patience as we establish the CareCheck standard across our platform. All caregivers who complete the CareCheck process will have a badge added to the Screening and Verifications section of their profile, so remember to look for the CareCheck badge when hiring.

CareCheck

Care.com uses CareChecks to help maintain a safe community and their results are not shared. Because our membership eligibility standards may differ from your own standards for hiring, we recommend families always run an additional background check as part of the hiring process for results that may include:

  • The most recent records covered by a CareCheck
  • Alternative names, such as maiden names and associated criminal records
  • Additional information such as driving history, traffic violations, and civil records
  • Your own copy of these reports.

We offer families a variety of background checks for purchase, including an unlimited background check offering, through which you can request enhanced background checks at any time.


Safety is a Shared Responsibility

We believe safety must be a shared responsibility between us and our members. Communities and marketplaces that bring new people together cannot possibly control all factors, which is why it is so important that families take appropriate steps - and effectively use our resources - to help make safer hiring decisions. Our commitment to safety is ongoing and we will continue to innovate and improve.

Please review our 5 steps to hiring safely

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